Refund & Return Policy

At Graceful Fashion Online, customer satisfaction is important to us. Due to the nature of our products and our low-volume inventory model, we maintain a clear and fair return and refund policy.

Once your order has been delivered, you may request a return within 10 days of delivery, provided the item meets our eligibility requirements. Items must be unused, unworn, and in the same condition as received, including original packaging and tags.

To initiate a return, customers must contact us via email with proof of purchase. Once your request is reviewed and approved, instructions will be provided for returning the item. Customers are responsible for covering return shipping costs unless the item received is defective or incorrect.

After we receive and inspect the returned item, we will notify you regarding the approval or rejection of your return. If approved, we may offer one of the following:

· Exchange for another item

· Store credit (non-transferable)

· Refund to the original payment method

· Alternative resolution deemed appropriate

Please note that shipping fees are non-refundable. Depending on your payment provider, refunds may take several business days to process.

Certain items may be non-returnable, including custom-made pieces, sale items, or items marked as final sale. We recommend reviewing product descriptions carefully before making a purchase.

We reserve the right to refuse returns that do not meet our policy requirements or show signs of use or damage not caused by us.

Our goal is to ensure every customer feels confident and satisfied with their purchase while maintaining fair policies that support our small business operations.

If you have any questions or concerns regarding your order, please contact us, and we will be happy to assist you.